Delivery Policy

Who packs and sends your order

Orders are packed and dispatched by our own team. We do not route parcels through a marketplace fulfilment centre, so the address on the box is ours and the packing is done by the people who answer your questions.

Rates and delivery windows

• Standard delivery, $6.95. 7 to 12 business days. Free on orders over $75.

Shipping is calculated once, at checkout, on the value of the goods after any discount. We do not add a handling fee and we do not charge extra for orders that need two boxes.

Dispatch and delivery times

Orders are sent within 2 business days of a confirmed payment, and a bank transfer counts from the day it arrives. Standard delivery then takes 7 to 12 business days. Delivery times are the carrier usual service and are not a guarantee. If an item turns out to be unavailable after you order, we tell you within 2 business days and you can wait for the restock or cancel for a full refund.

Tracking

A tracking number is issued when the carrier scans the parcel, and it is shown on the order in your account. If tracking has not moved for five business days, send us the order number and we open a trace with the carrier within 2 business days.

Addresses

We ship to the address you enter at checkout, exactly as entered. If a parcel comes back to us because the address was incomplete or nobody collected it, we refund the item price and keep the original shipping charge, or reship it to a corrected address for the cost of the second label.

Damaged in transit

Keep the carton and the packing material, take two photographs, and send them through the contact form within 7 days of delivery. We ship a replacement or refund the item in full including shipping, and you do not need to return a broken item.

Oversized and heavy items

Anything over 20 pounds or longer than 36 inches is sent by a specialist carrier rather than the standard service. Where a carrier surcharge applies, it is shown at checkout before you pay rather than billed afterwards.